Important Message Regarding Billing Transition

Tuesday, August 27, 2024

Dear Community Members,

We are reaching out to acknowledge the recent challenges you may have experienced during the transition to our new billing system, including billing customer service. We understand that this change has caused disruptions, and we sincerely apologize for any inconvenience this has created.

Our priority is to provide you with reliable service, and we regret that the transition did not meet our usual standards. The new billing system is designed to improve your experience in the long run, but we recognize that the implementation process has been challenging for many of you.

We are actively working to address the issues that have arisen. Our team is committed to resolving any outstanding concerns as quickly as possible. We appreciate your patience as we continue to make the necessary adjustments to ensure a smooth and seamless experience moving forward.

Thank you for your continued patience during this time of transition.

For billing questions, please call 812.238.7621.

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